Returns
Returns for tickets purchased on any other website or agency will not be accepted on this site.To request a refund for your tickets online, simply follow the procedure below.
This operation can only be carried out by the credit cardholder used to purchase the tickets.To request a refund, click on the button below and complete the form with the requested information.
Retention amounts vary depending on the number of hours prior to departure when the refund is requested. For purchases made with credit cards, the amounts will be credited back to the same card.
All ticket purchases made over the phone can be returned through the same channel they were acquired from. To do so, call 0800-777-3772.
If you bought the ticket at an agency, you have to go to the same place where you made the purchase.